Last Updated: [25/06/2024]

At Scarlett Night, we are committed to providing high-quality products that you can trust. This Warranty Policy explains the terms and conditions under which we offer warranties for our products. By purchasing and using Scarlett Night products, you agree to the terms of this Warranty Policy.

1. Scope of Warranty

1.1 Coverage

This Warranty Policy covers defects in materials and workmanship of Scarlett Night products purchased directly from ScarlettNight.com or authorized retailers. The warranty is valid for the original purchaser only and is not transferable.

1.2 Warranty Period

The warranty period begins on the date of purchase and is valid for:

• Lingerie: 1 year from the date of purchase
• Accessories: 6 months from the date of purchase

2. What is Covered

Under this Warranty Policy, Scarlett Night warrants that its products are free from defects in materials and workmanship under normal use during the warranty period. This includes:

• Stitching and seams
• Fabric and materials
• Fastenings and closures

3. What is Not Covered

This Warranty Policy does not cover:

• Normal wear and tear
• Damage caused by improper care, washing, or handling
• Alterations or repairs made by unauthorized persons
• Damage resulting from misuse, abuse, or neglect
• Damage due to exposure to harsh chemicals, solvents, or extreme temperatures

4. Warranty Claim Process

4.1 Initiating a Claim

To initiate a warranty claim, please contact our Customer Service team at Warranty@ScarlettNight.Com with the following information:

• Proof of purchase (receipt or order number)
• Description of the defect
• Photographs of the defect
• Your contact information

4.2 Evaluation of Claims

Upon receiving your warranty claim, our team will evaluate the information provided. We may request additional details or photographs to assess the defect. If necessary, we may ask you to send the product back to us for further inspection.

4.3 Warranty Decisions

After evaluating your claim, we will determine whether the defect is covered under our Warranty Policy. If the claim is approved, we will, at our discretion, either:

• Repair the defective product
• Replace the defective product with a new or equivalent product
• Issue a store credit or refund for the purchase price of the defective product

4.4 Shipping Costs

If we ask you to return the product for inspection, Scarlett Night will cover the shipping costs. If the warranty claim is approved, we will also cover the shipping costs for the repaired or replacement product. If the claim is not approved, you will be responsible for the return shipping costs.

5. Limitations and Exclusions

5.1 Limitation of Liability

To the maximum extent permitted by applicable law, Scarlett Night’s liability under this Warranty Policy is limited to the purchase price of the product. Scarlett Night shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products.

5.2 No Other Warranties

Except as expressly set forth in this Warranty Policy, Scarlett Night makes no other warranties, express or implied, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

6. Care Instructions

Proper care of your Scarlett Night products is essential to maintain their quality and longevity. Please follow the care instructions provided on the product label and our website. Failure to follow these instructions may void your warranty.

7. Governing Law

This Warranty Policy and any disputes arising from it shall be governed by and construed in accordance with the laws of The UK, & The United States Of America without regard to its conflict of law provisions. Any legal action or proceeding related to this Warranty Policy shall be brought exclusively in the courts located in The United Kingdom & United States Of America.

8. Changes to This Warranty Policy

We reserve the right to modify or update this Warranty Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of Scarlett Night products after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions about this Warranty Policy, please contact us at:

• Email: Warranty@ScarlettNight.Com | Contact@ScarlettNight.Com
• Address: Office 751, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH UK.